How we grade.
Every device is graded by hand against four cosmetic tiers before it ships. Grade is final at purchase. Returns are accepted within 7 days for functional issues only.
Grade A: Minimal Use
Looks practically new
Light scratches that you'd have to look closely to find. The kind of cosmetic wear that disappears under a screen protector. Bezels and corners are clean. Display is crisp with no burn-in or discoloration. These are the units that pass for new in most retail settings.
- Fully functional and tested
- Display: flawless
- Body: barely visible scratches
- Edges and corners: clean
Grade B: Good Condition
Used but well-kept
Light to moderate scratches and scuffs from regular daily use. May show minor wear on the edges where the phone has been picked up and set down thousands of times. Display is fully intact. These are clean enough to resell as 'lightly used' with confidence.
- Fully functional and tested
- Display: fully intact
- Body: light to moderate scuffs
- Edges: minor wear possible
Grade C: Fair Condition
Visible wear, fully working
Visible scratches and scuffs across the housing. May show edge wear from use without a case. Display works fully and screen is clean, though the housing is clearly not new. Often the best value tier for buyers focused on functionality over appearance.
- Fully functional and tested
- Display: working, light screen scratches possible
- Body: visible scratches and scuffs
- Edges: edge wear possible
Grade D: Parts and Repair
For repair shops and parts buyers
Grade D is a different category. These devices have known functional issues: cracked glass, display problems, failed components, or other defects that pulled them from the standard A/B/C grading flow. Sold as-is to repair shops, parts harvesters, and buyers who price specifically for refurbishment work. Not intended for resale as working devices.
- Sold as-is, not tested for full function
- Display: cracked or non-working possible
- Functional issues: varied, known at intake
- Best for: repair, parts, refurbishment
What every device passes through.
Cosmetic grade tells you what a device looks like. The functional tests are why Grades A, B, and C ship with a “fully functional and tested” guarantee. Cracked or non-functional displays don’t ship at A, B, or C. They’re sold separately as Grade D for parts and repair buyers.
- 1Display fully responsive, no dead pixels or burn-in
- 2Touch sensitivity across the full screen
- 3Front and rear cameras, every lens
- 4Speakers and microphones
- 5All physical buttons (power, volume, mute switch)
- 6Charging port, wireless charging where applicable
- 7Face ID or Touch ID, depending on model
- 8Wi-Fi, Bluetooth, and cellular connectivity
- 9iCloud and carrier locks confirmed clear
What we don’t claim.
We’d rather under-promise than oversell. Here are things we explicitly don’t guarantee, so you know exactly what you’re buying.
Battery health
Battery health varies from phone to phone. It is not certified unless you order it specifically, so plan for some variation across a shipment.
Color
All inventory ships as Mix Color unless a specific color is ordered. You’ll receive an assortment from whatever colors are in stock at the time of order.
Original packaging
Devices ship in protective packaging from our facility. Original Apple boxes, cables, and accessories are not included.
Carrier compatibility
All devices are unlocked unless locked devices are specifically ordered. We don’t test against every regional carrier, so confirm GSM/CDMA compatibility for your market.
Returns for functional issues, not cosmetic ones.
Returns are accepted within 7 days of delivery for functional issues only. This covers dead-on-arrival devices, units that fail to power on or activate, and any non-working component. Cosmetic condition is final at purchase. Grade is the buyer’s responsibility to review before ordering. Buyers cover return shipping. Email orders@icswirelessinc.com within 7 days with the order number, IMEI, and a description of the functional issue.
Have a question about a specific grade? Contact our team at orders@icswirelessinc.com.